Dear Valued Customer,
As 2018 draws to an end, we wanted to take the opportunity to highlight some of the enhancements made to our TV service and give you a sneak peek of what’s yet to come:
- We launched our new FLOW EVO service to bring you a simple & user-friendly interface along with our refreshed Flow on Demand menu making it easier for you to find the shows and movies you want when you want.
- We introduced a new Replay TV feature that allows you to catchup on TV shows which were shown within the last 24 hours on select channels.
- We added more channels to our Flow to Go product, which now has over 100 live channels for you to stream on your Smartphone, Tablet or PC – Download the app for FREE to start watching channels such as Nickelodeon, BET, Cartoon Network, Discovery Kids, Flow Sports 1&2, GSN & HGTV
We are also adding 2 new channels to our FLOW EVO lineup. As of December 1st 2018, you will have access to Discovery World HD & Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher however, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.
In the coming weeks, we’ll be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:
Flow Sports (Home of the Premier League)
Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)
ESPN Caribbean:
College Football & Basketball, NBA, NFL
As always, we’re working hard every day to bring the best in entertainment to every part of your life.
Thank you for being a valued Flow customer!
Sincerely,
Your Flow Team
Restrictions apply. Not all features are available in all areas. Visit www.discoverflow.co for more information.
Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.
Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
No. We will however, continue to source great content that will be of interest to our customers.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
The channel will be removed by 11:59 pm on October 31st, 2019
The E! Entertainment LA channel will be removed from our TV line up.
C&W has a wide portfolio of commercial interests, we continue to evaluate our product offers and take strategic decisions that we feel are in the best interest of our customers and the company.
