Discoverflow | Turks and Caicos | tci1823030322| FAQ | faq

Virtual Store

Dear Valued Customer:

We are excited to be able to fulfill our promise of a better broadband and mobile experience for our customers in Grand Turk.

We know that the ongoing upgrades have at times interrupted or degraded our service levels and we thank customers for their continued patience and loyalty to our brand.

To this end we wish to direct customers in Grand Turk to use our Virtual Retail Store as a safe and secure option for:

  • Service inquires
  • Fault reporting
  • Contacting our Virtual Stores is easy; email us directly at the store addresses provided or add our WhatsApp number to your contacts.
  • A dedicated sales representative will be ready to assist you during store hours from 8:30am to 4:00pm, Mon-Fri.
    • StoreWhatsApp NumberEmail
    Grand Turk649-242-3569Demeika.Quant@cwc.com

    Making a fault report ensures that your service request is received and resolved in a timely manner by our Customer Experience department.

    AVOID USING THESE METHODS TO REPORT A FAULT:

    • Speaking with a technician
    • Posting a comment to social media
    • Sending an SMS to an employee

    We will make every effort to reply to all requests in a timely manner.

    Sincerely,

    Demeika Quant-Hamilton

    Head of Retail Sales