Discoverflow | Antigua | FAQ | Page 3 | faq

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.

No, FLOW postpaid subscribers are unable to request a loan.

If you want to redeem your cashback balance, you only have to send the word “REDEEM” to #4230 via SMS, and you will receive a message back with the following information:

  • Voucher code
  • Voucher monetary value
  • Voucher validity

You can start redeeming your cashback balance starting February 5, 2020 once you have reached a minimum of $41 of cashback balance, you can redeem it by requesting a voucher code.

We use our mobile services(sim) in the LTE equipment and so a number is attached to your mobile service.

No, these minutes have been provided to be used with your LTE unit only.

Your minutes are dependent on the plan chosen. Starting from 120 local anywhere minutes with the Lite plan to 480 local anywhere minutes with the Ultra plan.

  • Customers are now able to make local anywhere calls by connecting a landline phone to the telephone port found at the back of their LTE units.
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