Page 3 | Discoverflow | Montserrat |1814941651| FAQ | faq

You have used your SWIFT Plan allotment. You can continue to use data from your plan if available or purchase another plan to access SWIFT again. Dial*129#*129#

Yes. Subs will receive a notification that the plan has been deducted from their account and that the social media expires on XXX Day (no volume balance will shown).

Dial *129#*129# for quick access to these services

•  View your account balance (prepaid or postpaid)
•  Activate Prepaid plans or bolt-ons (where available)
•  Add credit with card / voucher for you or friends and family
•  What's my number - Send a Please Call Me request

Accessing your voicemail is free and easy.

• Dial *123*123 and press SEND.
• If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
• If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
• The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

• Click the register button, enter the requested details and click
• Enter the PIN that you receive via SMS.
• For some test accounts the PIN is simulated, but by default an SMS is sent to the given prepaid number.
• Successful registration shows this screen.
• (This app does not collect email addresses of prepaid users.)

Prepaid users you must "register" to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

Prepaid passwords must: Be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) Are case sensitive but do not require upper and lowercase
You can use the same password each time you register
Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered top register

You would have to login once the app is closed or if you do nothing in the app for ten minutes

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

Regardless of how you get here, you will see the categories of Add-On you can buy.
Click on an Add- On Category to see which individual Add-Ons you can purchase.
Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.
If you click "Buy Now", your Add-On will be purchased and your Balance reduced.

The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

When you choose the Credit/Debit Card Tab, you see the eTopUpOnline page, which lets you use your account to top-up.

Balance Transfer lets you transfer some of your balance to another FLOW prepaid User. Enter the number and amount. Remember that Fees may Apply.

Clicking the "My Usage" entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

You can filter and order this information with the Filter button.

Note: This information is "static" in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.