Yes, customers will receive periodic notifications as well as an expiry notification.
Yes, the customer will have the ability to purchase multiple bolt-ons or Talk, Text and Data plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.
No. However customers purchasing a Data Bolt-On will receive the One Rate calling at $0.60 to Local Flow numbers and 25 Caribbean islands.
Unused bolt-on minutes, texts or data remaining after the 30 days will automatically expire and will not be available for use by the customer.
Eligible customers who attempt to buy the new Talk, Text and Data plans or bolt-ons but they do not have enough funds on their account they will receive a bounce back text message indicating that they do not have enough credit and that they should top-up in order to make the purchase/registration.
Yes. Customers who buy the bolt-on plans, but have a primary account balance which is zero, will be able to use their bolt-on.
You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123*123, press SEND and follow the prompts to record your own greeting.
You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.
Customers can qualify as many times as they would like to; once they make a call for the qualifying minutes or more. Free minutes are on a per call basis.