Page 4 | Discoverflow | Saint Kitts and Nevis | saintkt222325166| FAQ | faq

This is a Fixed Line International Bundled minutes plan for residential postpaid customers only with a Flow Fixed Line. The customer can purchase a bundled of International minutes at a fixed monthly charge. These bundles can be used to call China, Puerto Rico, US Virgin Islands, USA, Canada, and UK Fixed.

Accessing your voicemail is free and easy.

Dial and press SEND.

If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".

If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".

The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

Yes, this service will be billed monthly providing a request was not made by the customer to terminate the service whether the minutes are used or not.

No, calls to Flow region is considered as out of plan hence you will be required to pay for such calls.

Customers with sufficient credit on their primary balance will have the requested bolt-on charge deducted from their primary balance and the bolt-on minutes, texts or data are added immediately. Thus the customer can start using the minutes, texts or data immediately. Successful customers will be sent a notification message indicating the amount charged for the chosen bolt-on plan. The notification message will also give the customer the available bolt-on balances.

With the Talk, Text and Data plan there are 2 main plans. These plans include a bundle of voice minutes, text messages and data. The minutes and text messages can be made/sent to any Flow network (Local or Regional, Fixed and Mobile, Other Local Operators (OLO), USA, Canada, UK (fixed only), Puerto Rico, and USVI.

With the inclusion of the data component customers who are not yet certain of their intended data usage, but who would still like to experience mobile data, can do so at no additional cost. With this inclusive data in the core plan prepaid users can browse the Internet or download content via their data ready mobile device or smartphone. BlackBerry data usage is not included.

A Bolt-on is an additional bundle of voice minutes, text messages or data that customers may add to their core plans, to ultimately create the mobile plan that best suits their lifestyle.

The bolt-on prepaid plan is an optional (Opt-in) plan that prepaid customers regardless of their basic/existing prepaid plan (such as Pay as You Go, ANYTIME, Friends & Family or Corporate CUG) may add to their existing service.

NB - Opt-in means that Flow customers will not automatically receive the service.

The new consumer plans offer a common set of core plans which include more minutes. The new Talk, Text and Data prepaid plans provide prepaid customers with a combination of minutes, text messages and data, and more flexibility, which allow customers the option to tailor their plans with bolt-ons.

The Talk-away discount will be removed from your account to facilitate the bundled minutes plan.

No, this is a Bolt-on plan that can be added to your existing fixed line plan.