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Can customers have both Prepaid and Postpaid services on their Fixed and Mobile bundle plan?

Yes. Customers can have up to 4 mobile service numbers on their account. Mobile numbers can be any combination of Prepaid and Postpaid.

What happens if a customer ceases one of the services in his Fixed and Mobile bundle?

If a customer removes one service in a 3-product fixed bundle, then the customer can be placed on a 2-product fixed bundle and retain Fixed and Mobile bundle benefits.

If a customer removes one service in a 2-product fixed bundle, then the customer can be placed on a 1 product fixed bundle and retain Fixed and Mobile bundle benefits.

If the customer terminates their mobile, then the customer is no longer available for Fixed and Mobile bundle benefits.

How do the Fixed and Mobile Bundle plans differ from the regular bundle plans?

The Fixed and Mobile Bundle plans allow customers more voice value + more entertainment channels in addition to discount on your mobile plans.

Can customers get one bill with all four services?

Customers will still receive 2 separate bills, one with fixed services and another with mobile (where applicable).

Can customers get a Fixed and Mobile Bundle discount with only one service?

Yes. Customers must have at least Flow Broadband 50 + mobile service with Flow to be eligible for discounts.

What does FLOW’s Fixed and Mobile Bundles allow customers to do?

Fixed and Mobile Bundles allows customers to have a bundle with 1 fixed product + mobile, 2 fixed products + mobile or a bundle with 3 fixed products + mobile.

Will the unused minutes and data on the Fixed and Mobile Prepaid plans roll-over?

Yes. Unused data and minutes will roll-over if the plan is re-purchased before it expires.

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