Discoverflow | Dominica | FAQ | Page 3 | faq

The mobile porting process should take one (1) working day (i.e. excluding weekends and public holidays), after the day on which you make the request.

The only disruption to your mobile service will be when you receive a text asking you insert the SIM card provided by your new provider. This process should take around 30 seconds and once your new SIM card is inserted and your handset is powered back up, your mobile service and number will have been ported.

Your porting process can be cancelled with no charge before you send the validation SMS to the special porting number 77678, set out in step 4 of the porting process (above). Once that SMS has been sent however, the process cannot be aborted.

  • Proof of identity, either a passport or driving licence.
  • Post-paid customers only - A copy of a recent fixed telephone bill from your current service provider. The name on the recent mobile bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.
  • The working handset with the number to be ported.

There is no charge for you to port your number. All porting charges are met by the network service providers.

Not related to porting, however, note below that there may be contractual charges due as a result of ending your contract with your current service provider.

The charges applicable to your service after switching will be on the terms and conditions of your new provider, and you will now be on their network. As such, charges may be different from those of your previous service provider, including increased charges for making calls from your new network to numbers on your previous network.

  • You will receive a bill for your usage up to the time your number is switched to the new service provider, and your service terminated with your current service provider.
  • If you have not completed a minimum required term of the contract with your existing service provider you may be required to pay the outstanding balance of monthly rentals due under the contract. You should investigate this carefully with your existing service provider before switching in order to avoid any surprises.

Choose a service