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How do I activate Roaming?

You will need to activate roaming before you leave your home country. Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad. For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

What are the roaming rates within the Caribbean?

The great news is you use your Flow phone when travelling in Flow Caribbean countries and pay the same rates as if you were calling from home. Call any Flow Caribbean number and pay your local rate only. This means that you can call any number back home and pay your local rate only. This applies only in Flow Caribbean countries:

Anguilla
Antigua & Barbuda
BVI
Barbados
Cayman Islands
Dominica
Grenada
Jamaica
Montserrat
St Kitts & Nevis
St Lucia
St Vincent & Grenadines
Turks & Caicos
Trinidad & Tobago

Normal roaming rates apply when travelling in other destinations or calling numbers that are not on a Flow network.

How will I be billed for roaming calls?

Calls while roaming are billed per minute. The charges for these calls will appear on your monthly bill. This may differ for calls under Home Rate Roaming. Kindly refer to the section on Home Rate Roaming to find out more.

What are the best handsets for roaming?

Handsets are categorized according to the following:

  1. Dual Band : refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
  2. Tri Band : A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
  3. Quad Band : A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V

How do I make calls whilst roaming?

For calls within the roaming area, simply dial 1, the area code and telephone number. For international calls, dial the international (0 or 011) plus the area code and telephone number. For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 44.

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