Discoverflow | Saint Kitts and Nevis | FAQ | Page 4 | mobile

You will be able to use the ECTEL MNP service from the Monday June 03, 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.

No, a number may only be ported within each ECTEL country.

No, mobile numbers can only be ported to other mobile service providers.

• There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
• But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).