Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!
You'll receive a text message stating the amount that your phone has been topped up with. If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.
You can top at any of our LIME outlets in the islands where LIME operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.
We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.
If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.
You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.
Accessing your voicemail is free and easy.
Dial *123 and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".
Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.
Voicemail will say "Remember your passcode for the next time that you log in" and you are done!
Prepaid rollover occurs when a customer repurchases a plan or purchases a new plan before their existing plan expires. The customer’s usage allotment is then extended by the expiry date of the new plan. For example, Shakira buys a 10GB data plan June 01. This plan expires in 30 days on June 30. On June 29, Shakira still has 2GB of data on her plan and wants it to rollover. If Shakira purchases a new 10GB data plan on June 29, she will have 12GB of data expiring on July 29. The same applies for unused minutes or SMS.
Rollover is active for all prepaid combo and standalone data plans.
No, only local plans are eligible for rollover.
Prepaid Rollover is a benefit for prepaid combo plans where unused data, voice or sms from your last plan purchase rolls over.
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