To experience 5G, you need three things:
Our current 5G network
As Jamaica’s leading mobile provider we are rolling out a network that meets you where you are
- Kingston
- Portmore
- Spanish Town
- May Pen
- North Coast
and more to come...
Ready for 5G?
Check your device
Make sure you are using a compatible smartphone with the latest software update installed.
Set your network
Go to your device settings and select 5G as your preferred network.
Check your coverage
5G is live in 200 active sites. Outside these areas, you'll connect to LTE. See the map above.
No extra cost
5G has been added to all Postpaid plans at no extra cost. No need to change your plan though we recommend considering an upgrade, as 5G can lead to higher data usage. This is not because it consumes more data by default, but rather because because faster speeds result in more activity. Many apps automatically adjust to the best available quality. On 5G, this often means higher-resolution video and audio, which uses more data.
Built for resilience
Resilience is in our roots, and now, it's in your network.
Whether you’re checking in on loved ones, managing your business online, or simply staying informed, your network should never leave you behind.
Flow 5G is engineered with:
Frequently asked questions
Note your device model and check our list to see if it’s 5G ready. Make sure it has the latest software installed.
If you've had the same SIM for several years, it might not support 5G. Dial *555# to check if your SIM is 5G ready. If you're using a 2G or 3G SIM, visit any Flow store to upgrade to a 5G SIM - absolutely free. If you have an eSIM-compatible device, we can send you an eSIM via email.
No. Upgrading to Flow 5G does not affect your existing phone number.
To enjoy full 5G speeds and benefits, you’ll need to switch to any Postpaid Data Plan. Flow offers seamless upgrades to plans designed for 5G performance.
The 5G network in Jamaica is available on Kingston, Portmore, Spanish Town, May Pen and the North Coast - from Negril to Port Antonio.
All Flow customers will enjoy 5G at no extra cost. Upgrade to any Postpaid plan here for the best 5G experience.
Battery life varies by device and usage.
5G can lead to higher data usage, but not because it consumes more data by default, but it’s because faster speeds = more activity. Many apps automatically adjust to the best available quality. On 5G, that often means higher resolution video and audio, which uses more data.
Flow offers 24/7 customer support via WhatsApp or visit us in-store during opening hours for assistance
How to find my account number?
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This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.