WEBSITE NOTIFICATION
Effective January 1, 2025, we will complete our transition to 100% electronic billing (e-billing) and discontinue paper bill production. With e-billing, customers will enjoy the following benefits:
- Faster, more efficient delivery: Bills are sent instantly-no more waiting for mail.
- 24/7 Access: View bills online anytime, anywhere.
- Eco-friendly: Reduce paper waste and clutter.
- Convenient payment options: Pay directly via ‘Fast Pay’ or the MyFlow app from the link in your email.
We've streamlined the transition to e-billing. Customers can start receiving their Flow bills via email by submitting their updated email information through our Contact Center via WhatsApp at 876-620- 2200. Customers can also access and pay their bills through the MyFlow Self Care app.
Say goodbye to paper, waste, and hassle!
Click here for additional guidance on reading Flow bills and using our convenient online payment options.
We look forward to this transition and the benefits it will bring to our customers and the environment. If you have any questions, please click here.
Frequently Asked Questions
Electronic bills (e-bills) are electronically generated and delivered invoices that are sent to customers through their emails. E-billing replaces paper bills created manually and sent via the postal services.
- Allows faster and efficient delivery of monthly bills
- Bills are available 24/7 and can be accessed online anytime
- Reduces paper clutter
- Allows for ease of payment directly from the link in the email
Effective January 1, 2025, paper bills will no longer be printed. All bills will be sent via email to customers.
Customers are notified via direct email, SMS, Public Service Announcements (PSAs) on radio, Social Media and print advisories in the Gleaner, Observer, Star and Western Mirror.
We encourage customers to create an email address and share it with us to receive their e-bills. However, they can still access their bills through the My Flow App.
Customers can update their email address at any time by reaching out via WhatsApp at 876-620-2200, visiting any of our Retail Stores, or sending an email to [email protected].
Yes, customers can request paper bills by visiting a Retail Store. Please note that there is a fee of $500 + GCT for each printed bill. Alternatively, customers can easily download and print their bills from their emails or the My Flow App at their convenience.
How to find my account number?
X
This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.