Frequently Asked Questions

Flow’s 5G network provides the mobile component of your bundle with fibre-like speeds while you are on the go. By integrating 5G with our high-speed home fibre internet, your bundle ensures a seamless, high-performance connectivity experience whether you are using your home Wi-Fi or your mobile data.

Access to the 5G network is available for the mobile portion of your bundle, provided you have a 5G-capable device and a 5G-ready SIM card. As long as your account is active and your hardware supports the technology, you will automatically connect to 5G in areas with network coverage.

Yes. To access 5G speeds, you must ensure you have a 5G-ready SIM card. You can verify your status and learn more about our 5G network here. If you still have questions or need an upgrade, please visit a Flow retail store for a complimentary SIM verification or replacement."

Our home fibre internet is engineered for high-bandwidth, multi-device household demands, while 5G is engineered for mobile speed and low latency. Together, they form a complete connectivity solution that keeps you connected at maximum performance, both inside your home and everywhere else.

Each bundle combines our high-speed fibre home internet with a postpaid mobile plan. This includes a set data allowance, unlimited access to social media and YouTube, and unlimited local calls and texts, creating a unified solution for your home and mobile connectivity needs.

Of course. A key advantage of our bundle plans is the ability to add up to 4 family members to your account. This allows your family to share the connectivity benefits of your bundle while keeping all services consolidated under one management structure.

You can customize your bundle by adding services such as a fixed voice (landline) line or upgrading your home entertainment with Hub TV packages. These additions allow you to tailor your bundle to meet the specific speed, communication, and entertainment requirements of your household.