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Broadband Frequently Asked Questions
Getting Started
Yes, new sign-ups will be required to pay a deposit based on your Credit Score.
No, your existing plan will be pro-rated up to the start date of the new plan which will also be at a pro-rated amount.
This plan will be available island-wide; however, we may encounter limitations due to distance related matters that may affect the delivery of the service.
The 25Mbps Internet and Voice bundle package is a newly introduced fixed service plan that offers you our customers a bundle which includes:
- Internet connection with download speed of up to 25Mbps and upload speeds of up to 3Mbps.
- 1000 on Net Voice Minutes (Flow Fixed & Flow Mobile)
- 500 On Digicel Voice Minutes (Digicel Fixed & Digicel Mobile)
You can sign-up for the bundle via any of the following methods:
- Call our Contact Centre at 1800 804 2994
- Via our website at discoverflow.co
- Visit a Flow owned or Dealer store
- Speak with a Flow Field Sales Representative
The cost of the new bundle is $4599.99 + GCT ($5416.23 including GCT)
No. This offer will be billed as a single rate plan and will not be billed separately.
Yes. You will be required to make contact via any of the following methods:
- Call our Contact Centre at 1800 804 2994
- Via our website at discoverflow.co
- Visit any Flow store
- Speak with a Flow Field Sales Representative
The new bundle, offers download speeds of up to 25Mbps and upload speeds of up to 3Mbps.
You are assigned one (1) email address.
The new bundle offers unlimited calls to local landline and mobile numbers. However, a Fair Usage Policy applies that includes 1000 minutes to local Flow landline & mobile numbers and 500 minutes to local Digicel landline & mobile numbers.
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This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.
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