Handset Financing Terms and Conditions
- Applicable to Residential Prepaid Mobile Subscribers.
- Customer is required to sign a contract for up to 6 months.
- Customer must purchase the specific mobile device on this offer.
- Customer will benefit from a discounted price on the device and will be required to purchase a Flow 28-Day or 30-Day Data, Talk and Text Plan to benefit from this offer.
- Customer is required to renew the Flow 28-Day Plan every 28 days and the 30-Day Plan every 30 days for the duration of the contract.
- Failure to renew the required plan will result in the device being blocked for all activities except to receive incoming calls and access to the *129# USSD Main Menu.
- Blocking of the device means no access to make calls, send SMS or data related activities.
- Devices will remain blocked as long as the terms of the contract remains broken.
- Customers will be sent text notification reminders once the Flow 28-Day or 30-Day plan purchase becomes overdue and prior to the device being blocked
- Device will be automatically unblocked when the required plan is renewed.
- Customers are required to have a data connection either by WIFI or mobile internet at all times otherwise the mobile device will be automatically blocked after 15 days of no data connectivity.
- Customers will be legally obligated to pay the balance on early termination in the following circumstances if they,
- Switch from Prepaid to Postpaid on Flow’s network
- Port out to another network
- Enter into an agreement with Flow to pay out the remaining balance on the contract.
- Early termination fees will be calculated as determined by Flow and Customer will be required to pay upfront and in full.
- Early Termination fees will be paid toward the device rather than the purchase of a data plan.
- Device will also be blocked when a non- Flow Sim is inserted into the device.
- Device will be blocked when any Flow Sim other than the contract SIM/Number is inserted into the device.
- Flow Terms and Conditions apply.
How to find my account number?
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This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.