Dear Valued Customer,

 

RE: TRANSFORMATION OF TV ENTERTAINMENT

 

Thank you for your patronage and loyalty.  Flow Jamaica has been on a journey of transformation as we build a purpose-driven organisation for the future and further evolve into a leading media and solutions provider in the region.

The company has a wide portfolio of commercial interests and as we continue to evaluate our product offerings, there are some strategic decisions that have to be taken in the best interest of our company and customers. ​

To this end, starting December 2018, Flow will be embarking on a comprehensive phased transformation of its entertainment product.  This is part of our commitment to deliver a service that meets your needs.  During this period, you can be assured that we will keep you updated on any changes that will be made.

So, what are some of the changes that you will be seeing?  The following may or may not apply to you depending on your subscription options.

 

TRANSFORMATION - PHASE 1

 

New Content

We are adding two new channels to our FLOW EVO lineup. As of December 1, 2018, you will have access to Discovery World HD and Discovery Theatre HD providing a programming mix of history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package or higher.  However, if you are a TV Essential or TV Plus customer, you will enjoy a 3-month free preview from December 1, 2018 - February 28, 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a FLOW EVO package will not have access to these two channels.

 

Channel Realignment

We have been faced with increased content fees over the years and as such, we have been forced to realign some of our channels into other packages effective 11:59 p.m. on December 31, 2018.  The following are the impacted channels:

  • RETV
  • CTV Jamaica
  • E-Plus
  • CBC Toronto
  • KTLA 05
  • WGN
  • WPIX 11
  • WSEE
  • One Caribbean TV
  • TEMPO
  • Classic Arts Showcase
  • Hope Channel
  • Baby First TV
  • GINX HD
  • Al Jazeera English
  • Discovery Kids

For more details on the packages which will include these channels, please click here

You may also view some Frequently Asked Questions (FAQ’s) related to these changes here

 

Channel Removal

The following channels will be removed from all of our TV packages across the Caribbean effective 11:59 p.m. on December 31, 2018:

Big Ten Network, CGTN (CCTV9), FOX Soccer Plus, FOX Sports 2, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.

While the above channels are being removed, we do have alternative content that you can enjoy.  To view the alternative content, please click here

You may also view some Frequently Asked Questions (FAQ’s) related to these changes here

 

Flow Your Own (FYO) / Cable Your Way (CYW)

Effective January 2, 2019, we will commence the phased discontinuation of the “Flow Your Own” and “Cable Your Way” options currently provided on our Flow Evo and Flow Legacy platforms respectively.  The end date for both options is March 31, 2019.  If you subscribed to either of these, you will be contacted by one of our agents to discuss the other options available to you and help identify alternative packages to satisfy your viewing preferences.

You may also view some Frequently Asked Questions (FAQ’s) related to these changes here

As we prepare for this transformation, we’ve already made some changes and we hope that you’re enjoying these upgrades which include:

An Enhanced TV Platform

    • Finding your favourite shows is easier
    • VOD has been upgraded to improve your experience and to offer more options
    • Flow-To-Go has been expanded; There are over 100 channels available in the app

Freeviews

    • These are available for popular channels like HBO or FOX, so you can have a free of charge sneak peek of the latest programming from these premium content providers.

We understand that these changes may impact your viewing habits and hope that you’ll enjoy the alternative content available.  For customers who do not currently subscribe to our Flow Sports Pack, we are extending a freeview to you for the next three months, starting December 1, 2018.

We’re also pleased to advise that customers with our broadband services* will receive an upgrade in your internet speed in December.

 For more information on these changes and the options available to you, please call us at 1 800-804-2994 or dial 100 from a Flow mobile or landline phone. You may also visit our retail stores.

Thank you for being a valued Flow customer!

 

Yours sincerely,

Team Flow Jamaica

 

*Customers on our Hybrid Fibre/Fibre Networks

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 100 from your mobile phone. Our agents are ready to answer your queries.