Carefully read the terms and conditions below which govern the use of this application.

These Service Specific Terms and Conditions for My FLOW Plus mobile app ("Service Specific Terms and Conditions") together with Flow's General Terms and Conditions for Services ("General Terms and Conditions") apply when You use the My FLOW Plus mobile app (the "App"). The App icon will be visually displayed as “FLOW +” on Your Device. By downloading the App You accept and agree to be legally bound by these Service Specific Terms and Conditions and the General Terms and Conditions. If You do not agree to all of the Terms and Conditions of this Agreement (as defined below), You will not be authorized to use the App and should delete or uninstall the App. By continuing to use the App You will be deemed to have accepted and agreed to be bound by this Agreement. This Agreement cover any Software fixes, updates and upgrades as well unless accompanied by new, superseding or supplemental agreement or license terms.

Last modified: 09 Aug 2026

1. Definitions

1.1 In these Service Specific Terms and Conditions: "Agreement" means these Service Specific Terms and Conditions for My FLOW Plus mobile app together with Flow's General Terms and Conditions for Services and includes any documents referred to or incorporated herein, and any additional or varied terms and conditions that we may notify You of from time to time;

"Device" means the telecommunications equipment or device through/ by/ on which You use the App.

"Network" means the mobile communications system provided by Us;

"Service(s)" means the My FLOW Plus payment, purchase and management services accessible using the App;

"We", "Us" and "Our" means the Cable and Wireless/ My FLOW Plus entity providing mobile telecommunications services to You;

"Solution" means the digital platform provided for customers to operate their services.

"You" and "Your" means any mobile telephone or residential service customer in whose name the App is registered and who is using or in whose name the Service is being used, as well as all employees of the customer or other persons authorized by the customer to use the Solution.

1.2 Reference should be made to the General Terms and Conditions for any definitions which are not specifically included in these Service Specific Terms and Conditions.

2. Description of the app

2.1 The App allows My FLOW Plus mobile customers to manage their My FLOW Plus accounts by the use of the Services including but not limited to pre-paid top up, credit balance and expiration check, balance transfer, and postpaid bill balance, due date and payment, and data bolt-on balance check.

2.2 In consideration of You agreeing to abide by the terms of this Agreement, We grant You a non-transferable, non-exclusive license to use the App on Your Device(s), subject to these terms, the Privacy Policy and the Appstore Rules, incorporated into this Agreement by reference.

3. Billing / Payment

3.1 Download and use of the App is FREE to Flow residential mobile customers. Charges may, however, apply under other service agreements You have in place with Us.

4. Access to and use the app

4.1 The App is available for use, and can be downloaded on iOs devices from the Apple App Store and on Android devices from the Google Play Store.

4.2 You may download a copy of the App onto Your Devices and view, use and display the App on Your Devices for Your personal purposes only.

4.3 You are bound by the policies regarding intellectual property, privacy and other policies or terms of use stipulated by Us and Our service providers. It is Your responsibility to read, ensure You understand and become familiar with those policies and terms. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability or fitness for a particular purpose of any information provided or material or service available via the App is not guaranteed or warranted by Us or any provider or other third party. We shall not be liable to You or any other person for any loss or injury arising out of or caused, in whole or in part, by Your use of any information or content, or any service accessible through the Solution.

4.4 The App or any Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under Our control, and We are not responsible for and do not endorse their content or their privacy policies (if any). You must make will Your own independent judgement regarding Your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

4.5 Subject to the limitations stated elsewhere in this Agreement, We hereby grant You a revocable, nonexclusive, nontransferable, non-assignable, non-sublicensable license to download and use the App on Your Device(s). You understand and agree that the App is subject to certain licensing and copyright agreements, as well as other restrictions, as outlined in this Agreement.

4.6 We and Our licensors retain worldwide exclusive ownership of all proprietary rights, including (but not limited to) all copyright, trademark, trade secret, patent and other intellectual property rights in and to the App. No implied licenses are granted.

4.7 You agree to comply with the rules of any licenses or other agreements entered into between Us and third parties for the provision of the Solution.

4.8 You shall not use the App or the Services other than for its intended use and as governed by this Agreement and applicable law, or assist anyone else to do so. The App is for individual, private, personal, non-commercial use; and is not for resale or distribution under any circumstances. We may, at Our discretion, monitor Your use of the App, at any time, for compliance with Our terms, conditions or usage policies (or any related purposes). You shall not take any actions to alter or avoid any security or access controls or restrictions associated with the App.

4.9 Without limitation, the following uses of the App and the Services are expressly prohibited: (i) any activity that adversely affects Our network, or the ability of other people to use or enjoy the Service; (ii) accessing, or attempting to access, without authority, the accounts of others, or penetrating, or attempting to penetrate, security measures of Our system. We reserve the right, without notice to anyone, to (i) deny, disconnect, modify and/or terminate the service of anyone We believe is using the Solution in any prohibited manner.

4.10 You agree not to use the App, whether directly or indirectly, for any unlawful purpose, including (without limitation) violation of relevant copyright laws. You also agree that Your use of the App is Your sole responsibility and subject to all applicable laws and regulations. We, in Our sole discretion, or any service provider, may prosecute You and other responsible parties in the event that the App is used for any unlawful purpose. You agree to indemnify and hold Us harmless from and against any claims, damages, losses, costs or expenses (including reasonable legal fees) arising out of or related to any such violation by You or anyone using the App on Your Device.

4.11 You shall not (i) modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on the App; (ii) circumvent any user limits or other timing, use or functionality restrictions built into the Solution; (iii) remove any proprietary notices, labels, or marks from the App; (iv) frame or mirror any content forming part of the App; or (v) access the App in order to (a) build a competitive product or App, or (b) copy any ideas, features, functions or graphics of the App.

4.12 We may change these terms at any time by sending You an SMS or e-mail with details of the change, or by notifying You of a change when You next start the App. For material changes to these terms, We will provide You with reasonable notice before the changes take effect. If You do not agree to any material changes, You may terminate Your use of the App and the Services by deleting the App. Your continued use of the App after the notice period will constitute Your acceptance of the updated terms. The new terms may be displayed on-screen and You may be required to read and accept them to continue Your use of the Services.

4.13 From time to time updates to the App may be issued through the Appstore. Depending on the update, You may not be able to use the Services until You have downloaded or streamed the latest version of the App and accepted any new terms.

4.14 By using the App or any of the Services, You consent to us collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to You.

5. Warranties and liability

5.1 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APP IS AT YOUR SOLE RISK AND THAT THE SOLUTION IS PROVIDED "AS IS" AND "AS AVAILABLE." We do not guarantee, represent or warrant that the Service will be uninterrupted or error-free. We will not be liable for any inconvenience, loss, liability or damage resulting from any loss or interruption of the Solution, directly or indirectly caused by or resulting from any circumstances, including (without limitation) any circumstance beyond Our reasonable control, including, but not limited to, causes attributable to You or Your property, failure of a communications satellite or Our network, inability to access or interruptions in accessing the Solution, loss of use of poles or other utility facilities, strike, labor dispute, riot or insurrection, war, explosion, act of terrorism, malicious mischief, fire, flood or other acts of God, failure or reduction of power, or any court order, law, act or order of government restricting or prohibiting the operation or delivery of the Solution.

5.2 We are also not responsible for the materials or practices of any third party.

5.3 We are not liable in any way for any activities You perform, in particular but not limited to any acts which under the laws of any territory infringe any third party's intellectual property rights or other proprietary rights, or are illegal in any other way.

5.4 We are not responsible in any way for errors, bugs or viruses present in or arising from Your use of the App that are not directly caused by or attributable to Us.

5.5 All limitations and disclaimers stated in this Agreement also apply to Our third party licensors, providers and Suppliers in respect of the App and the Services.

6. Communication between us

6.1 If You wish to contact us in writing, or if any condition in this Agreement requires You to give Us notice in writing, You can send this to Us by e-mail to [email protected] or by prepaid post to CWI Caribbean Limited at Windsor Lodge, Government Hill, St. Michael, Barbados.

6.2 If We have to contact You or give You notice in writing, We will do so by e-mail, SMS or in-App notification.

7. Events outside our control

7.1 We will not be liable or responsible for any failure to perform, or delay in the performance of, any of Our obligations under this Agreement that is caused by any act or event beyond Our reasonable control, including failure of public or private telecommunications networks (a “Force Majeure Event”).

8. DATA PRIVACY

By using the Service, You acknowledge and agree that My FLOW Plus, its employees, agents, and representatives will process, use and disclose your personal data. This data may include (without limitation) the following: (i) activation, deactivation and subscription changes; and (ii) service impacting events such as delivery failures and system initiated transactions. The data will be used for billing (where applicable), maintenance, troubleshooting, and similar service related purposes. This data will also be used to generate aggregated, non-personally identifiable reports on usage trends. The recipients of the information may be located outside Your Country. You also acknowledge that information on how My FLOW Plus processes your Personal Data, including how to exercise your data protection rights is detailed in our Privacy Policy at https://discoverflow.co/jamaica/customer-privacy-policy.

E-Vouchers: Upon accepting an e-Voucher in the My FLOW Plus mobile app, you acknowledge and agree that Gift Tech Limited (“Giftme”), including its employees, agents, and representatives, will process and use your personal data to provide you with an e-Voucher as part of the Flow Ya’ad & Road and Ya’ad & Road Plus promotion. You also acknowledge that Giftme will act as a Data Controller with respect to your personal data in relation to the creation of your Giftme account and the subsequent provision of the QR code for your e-Voucher. For more information on how Giftme processes your personal data, including how to exercise your data protection rights, please refer to Giftme's Privacy Policy at https://shopgiftme.com/privacy.

9. Termination

9.1 You may terminate Your use of the App and the Services at any time by deleting the App from Your Device(s). Upon termination, Your right to use the App will immediately cease.

9.2 We may terminate or suspend Your access to the App and the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach this Agreement.

10. General provisions

10.1 Entire Agreement. This Agreement, together with the General Terms and Conditions, Privacy Policy and Acceptable Use Policy, constitutes the entire agreement between You and Us regarding the use of the App and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.

10.2 Governing Law. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Jamaica or, where applicable, the laws of the jurisdiction in which the Services are purchased. The courts of Jamaica, or the courts of the jurisdiction in which the Services are purchased (as applicable), shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.