Jump Frequently Asked Questions

JUMP provides Customers with an Internet connection offering download speeds of up to 30Mbps and upload speeds of up to 30Mbps. However, the actual Internet speed may vary and is therefore not guaranteed.

Any device (e.g. Tablet, Laptop) provided by Flow to the customer for use with the service, is considered a gift from Flow.  The customer will therefore be responsible for any repairs, modifications or upgrades to the device after it is received from Flow.

JUMP is available to eligible Customers on the Programme for Advancement Through Health and Education (PATH) who reside in areas where Flow’s Internet service is available.

Yes. An eligible Customer is defined as one (1) adult member per family in each household. Anyone residing in the household can connect to the internet service. 

Customers will be required to sign an agreement for Internet service with Flow and provide their PATH ID. There will be no specific period or early termination fees which remains at the sole discretion of Flow. This agreement will automatically terminate if the Customer is no longer on PATH.
Customers applying for Jump must provide a government issued ID (Voter’s ID, Passport or Driver’s License)

Customers signing up for JUMP will not be required to do a credit check, but must clear all outstanding balances from previous Flow accounts upon application for service. 

Customers will be required to pay $800 (inclusive of GCT) for the first month of service and will be billed monthly at the same rate of $800 for the period of the agreement.
There will be no charge for the installation of the Internet service provided under Jump.

Customers that have disconnected their Flow Internet service within ninety (90) days of application for Jump, will not be eligible to apply for JUMP.

The installation of services under Jump will include one (1) ONT/modem/gateway device.