Discoverflow | Jamaica | FAQ

1. An eBill (Electronic Bill) is an electronic version of a paper bill that you can view and pay online. Instead of being sent to the post office or your home mailbox, eBills are delivered to the email addresses of customers or companies who do business with Flow.
2. An electronic bill is similar to a printed bill.

Yes, until further advised. Customers who are currently receiving a printed bill can also receive an eBill. Customers may also opt to receive eBills only. EBills offer great benefits such as quick, secure and easy access to billing information from any computer or smart device - 24 hours a day, 7 days a week. To start receiving an eBill, customers must provide a valid email address.

No. EBills only provide a summary of the customer’s billing information. However, our customers can access their detailed bills by visiting the nearest Flow retail store with a valid ID such as a driver’s licence, passport or voter’s ID, or by signing up for FLOW ID via our web portal at: https://discoverflow.co/jamaica/myaccount/portal-select

Yes, you can opt out at this time. Simply visit the nearest FLOW retail store with a valid ID such as a driver’s licence, passport or voter’s ID, or you may sign up for FLOW ID via our web portal at: https://discoverflow.co/jamaica/myaccount/portal-select. You may also give us a call at 1-800-804-2994 or dial 100 (from your FLOW phone).

All business and residential customers are eligible for eBilling.

Electronic bills will be sent to your email account starting at your next bill cycle. To ensure that you receive an eBill each month, please give us a call at 1-800-804-2994 or dial 100 (from your FLOW phone).

All senior citizens, persons with disabilities and special groups of persons will be exempted from receiving an eBill, upon request.

The default eBill is applicable to all billable postpaid products including but not limited to Landline, Broadband, TV and Mobile.

Yes. All customers taking any Flow billable product will receive an eBill by default. Therefore, it is critical that current email addresses be submitted for the eBill to be sent to.

Once a customer has an email address, he/she can access eBills from any computer or smart device with internet access. You may also call our Contact Centre at 1-800-804-2994 or 100 (from your FLOW phone) for billing information.

Yes. Customers can opt out of receiving a paper bill by visiting the nearest Flow retail store with a valid ID such as a driver’s licence, passport or voter’s ID, or by signing up for FLOW ID via our web portal at: https://discoverflow.co/jamaica/myaccount/portal-select