Compatible VoLTE Device
What is VoLTE?
VoLTE stands for Voice over Long-Term Evolution or Voice over LTE. VoLTE offers the possibility to voice call via the LTE/4G* mobile network. It’s a real-time telephony service that provides modern voice calls with a better user experience, including HD voice quality.
The Benefits
What do you need?
Enabling VoLTE on you device
If your device is VoLTE capable, you can switch it “ON” by following the steps below.
Android device
To turn on VoLTE, go to Settings > Connections > Mobile Networks and turn on VoLTE calls.
iPhones
To turn on VoLTE, go to Settings > Cellular > Cellular Data Options and turn on VoLTE or Enable LTE.
How do I know if I’m using VoLTE in my device?
VoLTE icon is displayed in the notification bar when you are in a VoLTE coverage area. By device SW definition, VoLTE will come turned ON and VoWiFi turned OFF.
Voice-over LTE (VoLTE) is a real-time telephony service that provides modern voice calls with a better user experience, including HD voice quality.
Android users can see “HD or VoLTE” icon on the top bar of the screen, which indicates that their phone is ready for VoLTE calls. For iOS users there is no visual representation, they can verify VoLTE-readiness through the settings under mobile data.
A supported SIM card (Thales LTE SIM Card). A VoLTE supported device with latest required software update. Make sure VoLTE, LTE, is enabled in device settings. LTE network for using VoLTE For Postpaid it is required a VoLTE CVP Plan. For Prepaid the customer will be provisioned automatically depending on the device and SIM tenure.
Yes, you can call anyone including those without VoLTE calling service.
No, currently the service is not available for Roaming Calls. All VoLTE voice calls made or received outside the home network will have Roaming charges.
If you are connected in a VoLTE call and move out from the LTE Network coverage, but there is 3G mobile network available or even if is possible that if are moving from LTE coverage to a Wi-Fi network coverage, then the call will not be dropped; the call will continue using the 3G mobile network.
Please make sure you have LTE coverage, that you have a supported device and SIM CARD and that you have LTE and VoLTE enabled in your device settings.
POSTPAID: VoLTE is available for Residential Postpaid Customers.
PREPAID: VoLTE is available for selected
To request the service, you can visit our FLOW stores, or you will be contacted by our sales agents.
POSTPAID: Yes, the service is attached to dedicated plans. VoLTE service will be included in the Unlimited Talk and
Social Plans: 8GB ($3200) or the Unlimited ($4900) plans.
PREPAID: No, the service does not require a CVP Plan.
Yes, it is necessary to have a device that is VoLTE compatible. We have options within our device portfolio for this purpose.
If my existing device supports VoLTE or/and I have an applicable Unlimited Talk & Social plan, does it mean that I can use these services immediately?
Despite you meet any of the following conditions: already had subscribed in the past the valid CVP plans, have a compatible VoLTE device and compatible SIM CARD, it is always advisable you can contact customer care for more details. Remember you will require LTE coverage to use VoLTE.
Outgoing and incoming calls will be charged based on your current plan existing rates.
No, VoLTE Calls will be charged as your actual voice call and will not consume data.
How to find my account number?
X
This number can be found at the top left or at the top right of your printed or digital bill. You can also find it in the welcome email you received when you signed up with us.